AMI Information Systems Specialist - Meridian

Info Systems Analyst Job Summary The Info Systems Analyst is a highly technical and analytical position responsible for supporting Advanced Metering Infrastructure (AMI), Meter Data Management (MDM), metering systems, and associated business processes. This role ensures the accurate, timely, and continuous flow of high-quality meters and operational data across enterprise systems while supporting billing, customer service, regulatory compliance, and operational excellence. The position serves as a subject matter expert in AMI technologies, metering systems, system integrations, data analytics, software applications, and communication networks. Responsibilities include monitoring system performance, resolving technical issues, developing automation solutions, maintaining metering applications, supporting business operations, evaluating new technologies, and providing technical training and guidance across the organization If you are selected as the successful candidate, you acknowledge that storm support is a requirement for all roles at Mississippi Power. This includes working during storm restoration efforts and outside of normal business hours as needed. Major Job Responsibilities AMI Data Integrity, Monitoring & Analytics Monitor, analyze, and maintain the integrity, availability, and quality of AMI and MDM data while investigating exceptions and supporting billing, validation, and operational reporting. Develop reports, dashboards, and performance metrics to support business decisions and operational improvements Technical Support, Troubleshooting & System Reliability Troubleshoot and resolve issues involving AMI Headend systems, MDM, C2M, communication networks, relays, collectors, access points, and meters; collaborate with Technology Organization, Metering Services, Customer Services, vendors, and field personnel to resolve system and metering issues. Support network performance monitoring and provide backup support for AMI network operations; generate and coordinate field investigations and work orders related to meter and communication performance issues. Maintain system reliability through software upgrades, preventive maintenance programs, and process improvements. System Integration, Software Development & Process Improvement Support and maintain interfaces between AMI, billing, customer service, and enterprise systems. Develop and enhance software applications, scripts, automation tools, and reporting solutions. Maintain metering application software and meter test data collection systems. Identify and implement technology solutions that improve business processes, operational workflows, and data quality. Support LAN/WAN communication systems and data exchange processes. Metering Technology, Training & Continuous Improvement Provide technical expertise and support for electronic and electromechanical metering systems and associated equipment; develop procedures and provide training related to metering technologies and business processes. Evaluate and recommend emerging metering products, AI-enabled analytics platforms, software solutions, communication technologies, and automation tools while promoting safe work practices and ensuring compliance with applicable standards and procedures. Prepare and communicate operational performance summaries, project updates, and technical recommendations, and support strategic initiatives and cross-functional projects that enhance AMI performance, customer service, reliability, and operational efficiency. Education, Experience, Knowledge & Skills Education Bachelor’s degree in computer science, Information Systems, Software Engineering, Computer Engineering, Data Analytics, or a related technical field preferred. Equivalent combinations of education and relevant experience may be considered. Experience & Technical Knowledge Knowledge of AMI, MDM, utility billing and customer service systems, metering technologies, electronic and electromechanical metering systems, and