Account Manager (Orlando, FL)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the Team The Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.  The Account Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.  In this role, you will: Develop and sustain strong partnerships in a strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)  Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion  Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs  Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts  Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:  Unique market insights (partner reports, competitive data, key performance drivers)  In-house revenue management tools (Rev+)  Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)  Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities  Self-service tools (Expedia Partner Central)  Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)  Cross collaborate with internal stakeholders to execute business initiatives  Work closely with a variety of internal teams to drive market strategy  Provide coaching to colleagues (Associate Market Managers) and peers on best practices and workflow methodologies  Conduct regular self-learning to improve skills and influence  Direct internal projects, as/when required  Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)  Guide and support Hotel Partners to deliver the best traveler experience  Promote self-service  Travel for partner visits 20-30% of the time  Experience and Qualifications: 2+ years of experience in account management, partner/client success, consultative sales, or related field  Proficient in English language skills  Passionate about travel  Work autonomously and collaboratively with a diverse team  Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making  Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team  Continue to follow up when facing testing situations.  Present ideas and directives clearly and