Critical Environment Program Manager

The Critical Environment Program Manager (CEPM) is responsible for managing and delivering operational and engineering programs across Microsoft datacenter campuses. This role supports the safe, compliant, reliable, and efficient operation of critical infrastructure by partnering across Critical Environment operations, engineering, compliance, vendors, and regional and global program teams. The CEPM will use program and project management capabilities to drive operational improvements, manage risks and dependencies, improve performance, and support infrastructure reliability and availability.   Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Manage and deliver Critical Environment programs, including break-fix reduction, preventative maintenance improvement, infrastructure upgrades, lifecycle programs, and reliability initiatives from planning through execution and closure. Monitor operational performance and key metrics related to availability, incidents, break-fix activities, time to resolution, preventative maintenance, and program execution, using data to identify trends and improvement opportunities. Develop and maintain program plans, priorities, dependencies, risks, actions, and performance reporting, and provide structured updates through regular business reviews and stakeholder meetings. Support compliance with Microsoft operational standards, audit requirements, standard operating procedures, methods of procedure, and change management processes, partnering with relevant teams to identify and address compliance gaps. Partner with Critical Environment Operations Managers, electrical and mechanical engineering teams, vendors, and regional and global program teams to align priorities, coordinate activities, and support program execution. Translate operational issues, infrastructure risks, and improvement opportunities into structured programs and projects, prioritizing activities based on business impact, operational risk, reliability, and customer availability. Communicate program status, risks, dependencies, blockers, and decisions to stakeholders and leadership while promoting continuous improvement, data-informed decision-making, collaboration, and Microsoft's culture and values.

Required Qualifications: High School Diploma or equivalent AND relevant industry experience OR relevant industry experience and college coursework. Experience managing or supporting programs, projects, operations, or infrastructure in a Critical Environment, datacenter, industrial, engineering, or other mission-critical environment. Experience coordinating work across multiple stakeholders, teams, vendors, or technical disciplines. Experience using operational