Senior Product Manager, Client Management

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About this role Providers are at the heart of Headway's mission, and the tools they use every day shape both the quality of care patients receive and providers' ability to sustainably run their practice. Some of the biggest administrative drag in a provider's week comes from managing their clients — keeping a calendar current, staying on top of messages, and coordinating scheduling and intake. As a Senior Product Manager, Client Management on our Provider Experience team, you'll own the end-to-end experience of how providers manage communication, scheduling, and intake with their clients — and lead our 0→1 bet on an AI "front desk" that can handle that coordination on the provider's behalf. Done well, your work helps providers spend less time on logistics and more time on care, keeps availability accurate so patients can book and show up, and makes the experience between sessions feel seamless for everyone.

Problem discovery, solution design, and delivery across calendar/scheduling/availability, patient↔provider messaging, client lists, and client profiles The 0→1 strategy and execution for AI/agentic workflows that automate client coordination — defining where automation adds value and where a human stays in the loop A clear product strategy and roadmap, translating provider and patient needs into prioritized, high-craft execution Success metrics across provider retention, engagement, and patient access — monitoring, iterating, and raising the quality bar for your area Tight cross-functional partnership with engineering, design, data, and clinical to ship reliable, intuitive experiences You'd be a great fit if… You have 5+ years of product management experience building and shipping high-craft, user-centric products with complex workflows You operate end-to-end — from discovery and strategy through execution and iteration — and thrive in ambiguous, fast-paced environments You bring strong product judgment and UX sensibility, and care deeply about details, edge cases, and experiences users trust You're data-informed and use qualitative and quantitative insight together to drive decisions You're a strong cross-functional partner who builds alignment and drives momentum without formal authority Nice to have: you've shipped LLM/agentic product features, or worked on messaging, scheduling, or calendar surfaces We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend