Team Lead - Lease Abstraction

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: High level of independence Do you work independently without close supervision? We can offer you an exciting role where you can use this passion to enhance your skills and play an important role in delivering consistent and qualitative Lease Administration Abstraction services for JLL Clients. You will be managing a team of individuals who work on Abstraction aspect of Lease Administration and their Supervisors/Assistant Managers. You will be acting as an Manager for Abstractions and will be accountable for the operational delivery of your team members. At a high level you will be accountable for Operational delivery of Abstractions. A very high degree of independence is required on a day-to-day basis but will be responsible to the Lease Administration Deliveries. Manage administrative and recruitment matters in consultation. Act as the contact for interaction and escalations with the parties related to the delivery of Abstraction services and work closely with 3rd party vendors. You will also have responsibility for directly working with the Group Operations Lead AMER to ensure continuous performance improvement and sharing best practices within the team and across all regional functions. Highest qualitative delivery You will manage administrative and recruitment matters in consultation with the Hub/Regional Operations Leads and Hub Leads. You will manage the team of abstractions and double checkers in JBS. A high degree of independence is required on a day to day basis but will be responsible to the Lease Administration Deliveries. Acting as a mentor and providing guidance when required to all members in Gurgaon Lease Administration Centre. You will act as the primary contact for interaction with all parties to keep the lease administration database current and accurate. You will be accountable for the work done by the Abstractors and Double checkers who manages client abstractions and ensuring Turn Around Time and responsiveness is maintained and met in a timely manner. Ensure our processes and procedures are maintained to ensure adherence with all internal and external policies. Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve any escalations and take corrective and preventive measures. As a Operations Lead, ensure operational activities are performed within the agreed and stipulated timelines. Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success. This position is responsible for managing all aspects of lease administration. This will include managing various team of Lease Admin, portfolio reviews, management reporting, planning/ tracking and monitoring of all the resources in JBS LA team. To be actively involved in performance metrics – KPIs i.e. Quality, TAT, and Productivity. Also the focus would be on accurate abstractions and keeping the client database current. Additional responsibilities Contribute to team meetings, actively support other team members. Maintain respect for other staff at all times. Regional business relations and stakeholder communication. Deliver excellent customer service. Build and develop effective relationships with key stakeholders and be comfortable communicating across all levels. Accountable for Abstraction staff