Field Service Specialist

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Medium Speed Engines For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future. Field Service Specialist About the Role: As a Field Service Specialist , you will provide first-line support, coordinate service activities, and lead problem resolution efforts for selected products and services, with a strong emphasis on prior GCM large gas engine experience.

Sponsorship for this position is available . Relocation for this position is available . Travel up to 75 % required This position can be based in: Miramar FL, Houston TX, Irving, Texas (Caterpillar HQ) and Fort Worth, Texas (SPM HQ) Schedule/Shift Information: This role will require a combination of both in-office and field schedule as needed based on the following: Weekday schedule: Minimum of 8 hours per day, typically 7:00 AM – 3:30 PM. Field service assignments: Minimum of 10 hours per day, typically 6:00 AM – 4:30 PM.   Actual hours may extend to 12-hour days depending on job requirements. Overtime opportunities may be available based on business needs but are not guaranteed.

Disassemble, inspect, and document marine and petroleum engines and major engine subsystems Rebuild engines and engine components to OEM specifications, including verification of clearances, tolerances, and performance requirements Troubleshoot mechanical, fuel, air, lubrication, cooling, and aftertreatment systems to identify root causes of failures Diagnose and troubleshoot engine electrical and electronic control systems, including sensors, wiring harnesses, ECUs, and CAN-based networks Perform applied failure analysis on failed components and assemblies, identifying contributing factors such as wear, contamination, improper operation, installation errors, or environmental conditions Read, interpret, and apply technical documentation, service manuals, engineering drawings, service bulletins, and diagnostic procedures Accurately document findings, repairs, and corrective actions through clear, concise, and professional technical service reports Operate precision measuring instruments and tools (micrometers, bore gauges, dial indicators, torque tools, etc.) to verify component condition and rebuild quality Analyze engine performance data (pressure, temperature, speed, load, fuel consumption, and emissions where applicable) and determine corrective actions to restore proper operation Utilize OEM diagnostic software, electronic service tools, and data