Associate Director, Experience Design

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions.   As an Associate Director of Experience Design at Kyndryl Vital US, you will lead the overall design vision for complex client projects, collaborating with stakeholders to deliver high-impact design solutions. You will develop design strategies that align with customer business goals and integrate them into broader technology and innovation strategies. You will manage and mentor junior design team members, providing coaching and guidance to elevate team skills and performance. You will build strong relationships with senior client stakeholders, ensuring that the design direction is in line with their strategic vision. You will drive design thinking across the organization, advocating for the integration of design principles in all stages of project delivery. You will shape organizational strategy for AI adoption in design, influencing process and culture. You’ll ensure design teams are proficient in AI and understand its ethical implications, guiding the development of frameworks for human/AI interaction and prioritizing human-in-the-loop. You’ll advocate for responsible AI use in client engagements and internal practices, empowering others to excel in AI-driven design by setting clear standards and fostering a culture of continuous learning and adoption. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of  vaccination  to align with their respective COVID-19  vaccination  policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Required Technical and Professional Expertise Human-Centered Design : You have a deep understanding of human-centered design methods and mindset. Co-Creation : You excel at aligning stakeholders through workshops and collaborative sessions. Storytelling : You can communicate clearly and compellingly. User Research : You can design and conduct generative and evaluative user research. Prototyping : You can create context-appropriate, low-to-high fidelity prototypes. Visual Communication : You have expertise in information design. AI and Data Ethics : You leverage AI tools while maintaining quality and ethical standards. Preferred Professional and Technical Expertise 10+ years experience Deep industry vertical experience Experience in both enterprise and agency worlds Knowledge and experience in IT infrastructure or other technical applications Human behavior, change management, or other applied social sciences Data science, AI/ML background You may specialize more deeply in: Service Design User Experience Interface Design Information Architecture Graphic Design Environmental Design Data Visualization Required Education Bachelor’s Degree or equivalent portfolio Preferred Education MDM, MDes, MFA, dMBA or equivalent Location Fully Remote Country/Region USA The base compensation range for the position in the U.S. is -$143,640 to $273,000based on a full-time schedule