Senior Specialist, Customer Assistance, CX Center of Excellence
New York, NYFull TimeSenior
Sign in to applyVerified
- Location
- New York, NY
- Employment
- Full Time
- Work model
- On-Site
- Level
- Senior
- Posted
About this role
The Senior Specialist will support customer experience initiatives across Customer Assistance by contributing to Voice of the Customer programs, customer journey mapping, and industry benchmarking, thereby translating customer feedback and operational insights into process improvements that enhance service and customer satisfaction.