People Solutions Advisor I, EMEA

BECOME A PART OF THE NIKE, INC.

NIKE, Inc. is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game! WHO YOU’LL WORK WITH You will report to the Senior Supervisor, People Solutions Advisory and be part of a team of People Solutions Advisors based in the European Headquarters in Hilversum, that bring world class service experience to our Nike teammates across EMEA. Collaborators include People Solutions teammates (regional and global) as well as Nike Teammates (Retail & Corporate).

LOOKING FOR People Solutions is Nike's Service Delivery Model that provides high-quality service to all our employees. As a People Solutions Advisor I, you will support and empower the People Solutions Advisory team at our European Headquarters (EHQ) in Hilversum. You will gradually build outstanding expertise in the following areas: employee benefits, compensation, HR Processes and policies, service delivery to Nike employees, etc. In short, you will be the first point of contact for our employees and will find the right solution for each of their questions. You are a quick learner with genuine interest in HR You are a standout team player, curious, dedicated and you are exhibiting a growth mindset and outstanding work ethic. You are comfortably able to do multiple things at the same time and when you believe something could be done more thoughtfully, better or faster, you make it happen. You become comfortable with an organization that evolves constantly. Exceptional customer focus and ability to find opportunities to improve the teammate experience. Strong verbal and written communication skills in English is a must. Dutch or additional EU languages would be preferred. You can work independently in a fast-paced, results-oriented, and flexible work environment. WHAT YOU’LL WORK ON People Solutions Advisory serves as the front door to HR globally and cares for the end-to-end teammate experience and flawless delivery of HR programs and services during the moments that matter most. You will provide excellent service and detailed HR assistance to employees. This service includes daily support on the phone and accurate follow-up of the inquiries People Solutions receives. You provide timely, accurate, and complete information and ensure Teammates and Managers receive appropriate advice or coaching based on the nature of their inquiry.   Serves as first point of contact for HR customer inquiries via various intake channels such as phone and chat. Answer general HR questions and provide guidance on HR inquiries from Nike Teammates and Managers. This includes support for self-service, policy questions, employment verifications, and following up on raised tickets. Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements. Triage and escalate unresolved HR customer inquiries to relevant teams as needed. Conduct research related to specific inquiries, working to deliver with quality and speed. NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring encouragement and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. This role is open for