Integration Support - Federal Customer

Integration Support - Federal Customer (Chantilly - VA) (on-site 5 days per week: TS/SCI Required) Job summary The Deployment & Field Support professional supports Dell Mission Operations by providing the hands-on installation, sustainment, troubleshooting, and field execution needed to keep mission systems operational. This role is responsible for deployment support, break-fix work, hardware handling, ticket resolution, and direct coordination with engineering and operations teams. The ideal candidate brings strong hands-on technical ability, responsiveness, and a customer-focused approach to problem resolution in a secure environment. Key responsibilities · Perform installation, integration, cabling, hardware swaps, and physical support tasks · Troubleshoot break-fix incidents and restore services as quickly as possible · Support tickets, service requests, and field issues through closure · Validate equipment functionality and document support actions taken · Coordinate with systems, network, automation, and logistics teams during deployments and sustainment · Maintain tools, spares, parts, and support readiness as required · Follow site procedures, escalation paths, and change practices · Provide direct customer-facing support in operational settings Required qualifications · Experience in field engineering, integration support, break-fix, deployment, or technical support roles · Strong hands-on troubleshooting skills across hardware and infrastructure components · Experience with ticket-based workflows and service response expectations · Ability to work onsite and support physically active technical tasks · Strong communication and team coordination skills · Active TS/SCI and ability to maintain access as required by the program Preferred qualifications · Experience in data center, lab, or secure facility support environments · Experience with imaging, build, rack-and-stack, or cable management activities · Experience supporting shift work, travel, or after-hours response as needed · Familiarity with spare parts control, asset handling, and escalation coordination · Experience supporting government or classified programs Work environment / program context This role serves as the execution layer closest to the equipment and the user. This position focuses on deployment preparation and operational support.