TL - AMZL, Lastmile Operations

As an AMZL Last Mile Team Lead, responsible for managing end-to-end Delivery Station operations and ensuring safe, efficient, and customer-centric execution of the Last Mile delivery process. Lead shift operations, operational planning, capacity management, and execution of daily business plans to consistently achieve performance, quality, and customer experience targets. Manage and develop frontline teams, including Delivery Associates and Team Leads, by driving productivity, engagement, training, performance management, and a strong culture of ownership and accountability. Partner closely with Delivery Service Partners (DSPs) and cross-functional stakeholders to ensure adequate delivery capacity, manpower, vehicle/biker availability, and peak readiness. Monitor and analyze key operational metrics to identify performance gaps, bottlenecks, and root causes, and implement timely corrective actions. Drive continuous improvement through standardized processes, Kaizen, Lean methodologies, and data-driven problem solving to improve productivity, reduce defects, eliminate waste, and enhance operational efficiency. Own customer experience and delivery performance by proactively managing escalations, risks, and operational constraints. Ensure compliance with Amazon’s safety, quality, and operational standards while maintaining strong stakeholder relationships. Demonstrate strong leadership, analytical thinking, communication, Bias for Action, Customer Obsession, and Ownership to deliver sustainable business results. Key job responsibilities Lead end-to-end AMZL Last Mile operations, ensuring safe, efficient, and customer-centric delivery execution. Own shift performance, operational planning, and execution against key delivery, quality, productivity, and customer experience metrics. Manage delivery capacity, manpower, vehicle/biker deployment, and peak readiness based on forecasted volume. Lead, coach, and develop frontline teams, driving productivity, engagement, performance, and accountability. Partner with Delivery Service Partners (DSPs) to improve capacity, compliance, productivity, and delivery performance. Analyze operational data to identify bottlenecks, root causes, and performance gaps, and implement corrective actions. Drive continuous improvement, Kaizen, process standardization, and waste elimination to improve operational efficiency. Manage escalations proactively and collaborate with cross-functional stakeholders to resolve operational constraints. Ensure adherence to Safety, Quality, Compliance, and Amazon operational standards. Drive a culture of Customer Obsession, Ownership, Bias for Action, and Operational Excellence while delivering sustainable business results. A day in the life Manage daily Last Mile operations and shift execution Monitor delivery performance, productivity, and quality metrics Plan manpower, capacity, and vehicle/biker deployment Engage and coach associates and DSP teams Identify operational gaps and drive corrective actions Handle escalations and ensure timely closure Conduct Gemba and daily performance reviews Drive process improvement and peak readiness Ensure safety, compliance, and customer experience standards Coordinate with cross-functional stakeholders