Guest Service Supervisor

As a Guest Service Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Guest Service Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Supervise Front Office operations during your assigned shift to a consistently high standard. Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events. Advise your shift team of any special events or VIP Guests in the hotel that day. Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work. Maximize sales revenues through up-selling and marketing program. Manage Guest requests, inquiries, and complaints promptly and completely. Maintain the professional appearance of the Front Office with a focus on hospitality and Guest service