Key Customer Success Manager

C.H. Robinson is seeking a Key Customer Success Manager to join our Robinson Managed Solutions (RMS) team. In this role you will be responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management.  As the primary point of accountability, you will develop strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction.  This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy.  Additionally, you will drive results through strategic business reviews and strategic account plans and owns the customer value proposition. This is an exciting opportunity to play a critical role in driving innovation and creating strategic partnerships that transform supply chains. This is a hybrid position with 4 days in office in Chicago.

The duties and responsibilities of this position consists of, but are not limited to, the following:  Grow Profitably:   Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually)  Global account P&L / Financial management, including expense management  Maintain monthly revenue projections and accurate resource allocation  Leverage customer specific data, requirements, and expectations to create viable supply chain solutions  Global Capabilities:   Champion the enterprise technical and operational capabilities to customer goals and requirements  Manage customer expectations and requirements and plan desired outcomes aligned with strategy  Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions  Advocate and utilize the enterprise project-based delivery model  Customer Relationships:   Align internal and external business functions across all global regions to support long term strategic plan  Develop initiatives and manage projects to support customer value proposition  Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership  Drive the holistic plan to ensure operational excellence and serve as an escalation point  Align with customer on business management processes and planning cycles  Understand industry and market trends and apply to customer strategy and business reviews  Stay informed of changes within customer business through regular customer communication    Talent:   Provide guidance and mentoring to the Service Delivery teams  Promote a collaborative culture within the team  Foster a mindset of growth and continuous improvement   QUALIFICATIONS   Required:  Bachelor’s degree from accredited college or university   Minimum 4 years of related industry experience  Ability to travel up to 25% (domestically and internationally)  Preferred:  Advanced proficiency in Microsoft Office Suite of programs  Knowledge of Supply Chain and/or Logistics industry  Presentation experience with internal and external key decision makers  Demonstrated experience in consultative and strategic sales  Ability and desire to work in a fast-paced environment  Strong negotiation and conflict resolution skills  Advanced written and verbal communication skills  Demonstrates skill of managing internal and external customer expectations  Proven ability to build, lead, and foster a team-oriented environment  Values a diverse and inclusive work environment  We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Range $75,700.00 - $158,340.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.