Senior Trade Desk Specialist

Building trusted markets — powered by our people       At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.        We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.      To support strong partnership and team connection, this role follows a four day in office work model.     Please note: The candidate selected is required to work Monday - Friday 8:00am CST - 5:00pm CST. Location Overview   Cboe Global Markets operates a key office in the Overland Park Xchange ( OPx ), located in Overland Park, Kansas, a bustling suburb of Kansas City. The   OPx   business park is strategically positioned to provide convenient access to the Kansas City metropolitan area, offering modern infrastructure and a collaborative environment ideal for the financial services and technology industries. This location benefits from proximity to major highways, making it easily accessible for employees     The   OPx   site provides a balance of high-quality office space, advanced facilities, and an environment conducive to productivity and growth.

Overview   The Senior Trade Desk Specialist role is served by experienced financial technologists who bring advanced subject matter expertise and take ownership of production-level operational oversight across multiple real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) and asset classes (e.g., equities, foreign currencies, futures, options).  This role serves as an escalation point for complex, high-impact issues, solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not.  Senior Trade Desk Specialists act as a trusted liaison between stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams.  A Senior Trade Desk Specialist works independently with minimal supervision, exercises sound judgment on matters with organization-wide and external impact, and mentors more junior staff.  Individuals in this role regularly lead components of project lifecycles and directly influence the success of the team and the greater organization.

Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.  Perform daily system checks and periodically review audit logs to verify system changes.  Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.  Take direct action to resolve known issues.  Provide customers, regulators, and the business with live updates related to systems and trading issues. Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and