Senior Associate, Product Support

Grade Level (for internal use): 08 The Team: S&P Global‘s Private Markets segment empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space. The Impact: In this position, you'll be a crucial part of the iLEVEL platform support. You'll develop essential Fintech skills, becoming a key member of the iLevel Support Team. Along the way, you'll weave a valuable web of knowledge and support, connecting with mentors, peers, and broader teams. It's all geared towards enriching the thrilling work you'll be diving into! What’s in it for you: As part of Private Markets Segment, you will become an expert in our suite of products (iLEVEL and PRISM/Investor Portal) to deliver high-quality support and training to our clients. As a Senior Product Support Associate, you will collaborate with colleagues across business lines and regions to deliver the best solutions for our clients.

Become an expert in all facets of supported financial products (iLEVEL & Investor Portal ) Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions Monitor all incoming support channels to address client inquiries quickly and efficiently, manage multiple requests simultaneously. Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system. Work directly with senior managers on a regular basis, collaborate with colleagues across business lines and regions. Direct clients to Account Managers or training resources to ensure optimum usage across the organization What We’re Looking For: The ideal candidate is inquisitive and quick learner of new technologies and financial products, while effectively communicating and engaging clients. They are detail-oriented, enjoy finding solutions for complex issues, and have the ability to provide step-by-step solutions. Ability to pick up/learn new technologies & Financial products easily Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks Client-facing experience can be a plus A solid foundation of Excel skills. Good understanding of financial markets and securities. Strong written and verbal communication skills Someone who deals with challenging concepts and complexity comfortably Flexible with any shift timings (Rotational) Additional Preferred Qualifications: Knowledge with REST API can be a plus About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You?

Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on