Senior UX Designer (Remote, US)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Core Engineering & Platforms (CEP) is seeking a Senior UX Designer to help shape and improve the experience of engineers, product teams, and internal customers. This role focuses on Developer Experience (DevEx), enterprise technology platforms, AI-enabled workflows, and internal engineering services by identifying friction points, simplifying complex processes, and driving measurable improvements in usability, adoption, and customer satisfaction. The ideal candidate combines strong UX design, research, journey mapping, and service design expertise to support a growing Customer Experience and Go-to-Market function. This individual will partner closely with Product, Engineering, Customer Success, and UX teams to ensure technology products and services deliver meaningful value for users.

Design and enhance user experiences across engineering platforms, enterprise technology products, and developer-facing tools. Conduct UX reviews and provide recommendations to improve usability, productivity, and adoption. Create workflows, wireframes, prototypes, and experience concepts that simplify complex technical processes. Facilitate customer interviews, discovery sessions, journey mapping workshops, and service design activities. Analyze Voice of Customer feedback, experience metrics, and user research findings to identify improvement opportunities. Translate customer insights into design recommendations and product enhancements. Partner with Product, Engineering, Customer Success, and UX stakeholders to prioritize experience improvements. Support implementation through design handoff, usability testing, and collaboration with delivery teams. Identify usability gaps, friction points, and opportunities to improve end-to-end user journeys. Contribute to experience strategy, governance, UX best practices, and measurement of user experience success.

5+ years of experience in UX design, product design, service design, or related disciplines. Experience designing complex enterprise applications, engineering tools, or platform products. Strong UX research, usability testing, and customer-centered design skills. Experience facilitating workshops, journey mapping sessions, or service design initiatives. Ability to synthesize customer feedback and translate insights into actionable recommendations. Strong problem-solving skills with the ability to simplify complex workflows and user experiences. Ability to work independently across multiple products, priorities, and stakeholder groups. Strong communication and collaboration skills with technical and non-technical audiences. Ability to balance strategic thinking with hands-on design execution in a fast-paced environment.   Essential  Qualifications Experience with Developer Experience (DevEx) platforms and engineering productivity tools. Experience supporting cloud, infrastructure, API, security, or developer platform products. Experience designing AI-assisted workflows, copilots, or intelligent user experiences. Experience partnering with Customer Success, Voice of Customer, or Product Operations teams. Familiarity with NPS, customer satisfaction, adoption metrics, and experience measurement frameworks. Experience using Mural or similar facilitation and collaboration tools. Knowledge of service design methodologies and customer journey frameworks. Interest in emerging technologies, AI-enabled development tools, and design-to-code workflows.   Success Measures Reduction of friction across engineering and