Operating Model Design and Governance Lead

About the Opportunity Job Type: Permanent Application Deadline: 25 September 2026 Job Description                                                                                                   Title                 Operating Model Design and Governance Lead Department      CAO Location          UK Reports To      Head of Change Operating Model Level                Grade 7 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger. About your team As a business, we are constantly evolving how we work to stay ahead of what our clients need and to deliver on our ambitions. FIL Platforms represents the next step in that journey - bringing together Asset Management Delivery, Enterprise Technology Services, and delivery and change teams from across the business into a single integrated structure, designed for clarity, speed, and impact. The CAO team translates FIL strategy into prioritised, value-focused multi-year plans, delivering strategic change, optimising operations, and supporting safe, compliant and efficient business performance. Within CAO, the Change Operating Model team defines, evolves and embeds the way change operates at scale, creating clarity across structures, roles, governance, tooling, agile practices and engagement within FIL platforms. About your role As the Operating Model Design & Governance Lead, you will be accountable for defining, governing and continuously evolving Fidelity's Change Operating Model, ensuring it remains aligned to strategic priorities and enables effective, scalable and outcome-driven delivery across Platforms. You will act as the enterprise design authority for the operating model, providing strategic direction and governance to ensure its long-term effectiveness, consistency and adoption. Acting as the Design Authority for 1-COM, you will establish and maintain the governance, standards and decision-making frameworks that underpin the operating model. You will ensure design decisions are well governed, documented and consistently applied, balancing enterprise consistency with the flexibility required to meet differing platform needs. Working closely with leaders across Change, Technology, Product, HR, Enterprise Architecture, Lean Portfolio Management and other 1-COM pillars, you will bring structure and clarity to complex design questions and help ensure the operating model continues to enable effective, scalable and outcome-driven change delivery. Your key responsibilities will include: Own and evolve the end-to-end operating model design Maintain a clear and current view of the 1-COM operating model, including structures, roles, responsibilities, interfaces and process flows, ensuring alignment to enterprise strategy and delivery needs. Establish and lead the Design Authority Facilitate design governance for operating model changes, ensuring decisions are reviewed, challenged, documented and tracked through an appropriate decision log. Maintain operating model artefacts and blueprints Own the creation and ongoing management of key design artefacts, including end-to-end operating model blueprints, role definitions, responsibility maps, interaction models, service boundaries and design playbooks. Integrate design across 1-COM pillars Partner with delivery, agile ways of working, tooling, engagement, governance, people transition and coaching leads to ensure the operating model is coherent, connected and practical to implement. Provide operating model governance and decision support Define and maintain the governance framework, performance measures and decision-making processes that enable ongoing oversight of the operating model, ensuring it