Servicing Support Case Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Priority Assets Case Manager is responsible for managing a portfolio of complex default servicing matters involving property-related risks, including code violations, demolitions, receiverships, title disputes, condemnation actions, abandoned properties, and other issues that may negatively impact collateral securing U.S. Bank loans. This role serves as a liaison between internal business lines, Legal, foreclosure counsel, and external law firms to ensure the Bank's interests are protected and legal matters are addressed efficiently and effectively. The Priority Assets Case Manager performs detailed research and analysis, reviews legal and property-related documentation, develops resolution strategies, and maintains comprehensive case summaries to provide visibility into portfolio risks and case progression. The position requires strong organizational, analytical, and communication skills, as well as the ability to work independently while managing multiple priorities in a fast-paced environment. This role regularly communicates with attorneys, paralegals, foreclosure firms, servicing partners, and business stakeholders, and is responsible for ensuring attorney-client privilege and confidentiality requirements are maintained. Candidates with mortgage servicing, foreclosure, legal support, paralegal, title, bankruptcy, or real estate-related experience are encouraged to apply. *Essential Job Functions* Manage a portfolio of Priority Assets cases involving property-related issues that may impact collateral value or create liability exposure for the Bank. Engage and coordinate with foreclosure counsel, outside legal firms, and other vendors to protect the Bank's interests. Review legal documents, title reports, court filings, property records, and servicing information to assess risk and determine appropriate resolution strategies. Perform research and analysis of loan accounts to support settlement authority recommendations, resolution options, expense approvals, and check requests. Develop, maintain, and update detailed case summaries that clearly identify key issues, risks, milestones, and recommended next steps. Monitor legal matters and property-related issues to ensure timely resolution and compliance with established timelines. Identify and escalate issues that may create financial, legal, operational, or reputational risk to the Bank. Participate in meetings and conference calls with attorneys, business partners, leadership teams, and external stakeholders. Partner with internal departments including Mortgage Servicing, Default Operations, Legal, Property Preservation, Bankruptcy, Loss Mitigation, and Foreclosure teams. Analyze portfolio trends and prepare reports that provide insight into risk exposure, case status, and operational performance. Maintain accurate records and documentation within servicing and case management systems. Ensure attorney-client privilege, confidentiality requirements, and regulatory guidelines are always upheld. Location Expectations This role requires working from one of the following U.S. bank locations three (3) or more days per week: 2800 Tamarack Rd Owensboro, KY OR 1255 Corporate Dr Irving, TX Basic Qualifications High school diploma or equivalent Five or more years of experience in administrative support activities Preferred Skills/Experience 3-5 years of experience in mortgage servicing, foreclosure operations, default