Supervisor - Information Systems

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.   Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.   Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.   Summary

The  Supervisor, Information Systems leads the Enterprise Productivity and Collaboration (EPIC) team responsible for the delivery, support, communication, governance, and continuous improvement of Microsoft 365, Exchange, Power Platform, collaboration, communication, and related productivity solutions. The supervisor is responsible for the analysis of business and technology needs to design, implement, and support secure, reliable, and scalable solutions that improve employee productivity, operational effectiveness, and customer experience. They provide leadership for operational support, strategic planning, product roadmaps, technology modernization, and adoption of emerging capabilities, ensuring current business needs are met while designing and preparing the organization for future workplace and collaboration technologies. They partner with business and IT stakeholders to align technology investments, drive innovation, optimize processes, and deliver sustainable solutions that support APS's long-term objectives.   Key responsibilities include managing technical support and service delivery, leading the implementation and integration of new and existing systems, maintaining knowledge resources and support processes, and guiding staff in resolving complex technical issues. The Supervisor balances business requirements with technology standards, promotes operational efficiency, and fosters strong customer relationships while ensuring high levels of service and user satisfaction.   This position requires strong leadership, technical expertise, problem-solving abilities, and a collaborative approach to supporting organizational goals through technology. Minimum Requirements

Bachelor's degree in Computer Science, Business, or a related field from an accredited institution. Eight (8) years of progressively responsible Information Systems or related experience.

A combination of education and experience totaling twelve (12) years may be substituted for the degree requirement.

Demonstrated leadership and people management experience. Strong verbal, written, presentation, and interpersonal communication skills. Project management experience.

Information systems and application development, integration, implementation, and support. Enterprise infrastructure, operating systems, network communications, and technology architecture. Server technologies, and cross-platform integrations. Information systems methodologies, standards, and emerging technologies. Supporting business operations through technology solutions and partnerships.

Major Accountabilities

1) Leads the day-to-day activities of a team in the delivery and maintenance of quality information and communication systems solutions to support Pinnacle West business processes that conform to I/S guidelines and architectures. Ensures 7/24 client support for computer and telecommunications systems consistent with client service agreements and expectations. Ensures preferred technical