Sr. CX Strategist

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Aperçu de l’entreprise Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr. Department Overview As a Senior CX Strategist within the Global Process Organization (GPO) of Customer Experience, you sit at the intersection of business strategy, user experience, and technology. You bring a process-design mind and a UX eye to defining, mapping, and optimizing end-to-end global processes — then bring those processes to life through clear, visual storytelling that builds alignment across the business.

This is a bridge-building role, part process architect, part experience designer, part narrator — translating business strategy, service design, and seller technology into a modernized, friction-free post-sales experience. Process  Process Design & Mapping: Document “As-Is” and “To-Be” global processes using tools like Visio and Lucidchart; identify bottlenecks and areas for automation.

Gathering: Translate business needs into clear, actionable user stories and functional specifications for technical delivery teams. Data-Driven Insights: Analyze process performance metrics (KPIs) to identify trends and suggest data-backed improvements. The Architect Mindset: You enjoy deconstructing a messy problem into a clean, logical flow. UX / Experience Experience Architecture: Create wireframes or low-fidelity prototypes to visualize how a process change will manifest in the user interface of our core platforms (e.g., SAP, Salesforce, ServiceNow, Planview). User Research: Conduct interviews and workshops with regional stakeholders to understand local nuances versus global standards. Storytelling & Influence  Visual Storytelling: Turn complex process and data findings into clear, compelling visual narratives — journey maps, service blueprints, before/after flows — that make the case for change. Executive Communication: Lead executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT; explain complex technical concepts to non-technical business users, and vice versa. Change Management Support: Create training materials, FAQ docs, and “Day in the Life” guides that bring new processes to life for global teams. What We’re Looking For Experience: 5+ years in a Customer Experience, Strategy, Service Design, or UX design role, or equivalent. Methodology: Proven expertise in Service Blueprinting, User Journey Mapping, Design Thinking, and qualitative/quantitative stakeholder discovery. Storytelling: Demonstrated ability to turn ambiguous, data-heavy problems into visual narratives — journey maps, wireframes, executive decks — that drive decisions; a portfolio or work samples are a plus. Domain Knowledge: Strong understanding of enterprise Quote-to-Cash workflows, CPQ systems, and CRM platform capabilities (Salesforce). Leadership & Influence: Ability to align