Manager, Digi-Flex FireTV, Digi-Flex FireTV

This position sits within the Digi-Flex organization, supporting Fire TV's global catalog content operations. The successful candidate will lead and manage a team of ~15 associates responsible for end-to-end provider onboarding, catalog integration testing, and content/app quality assurance — all aimed at delivering a best-in-class experience for Amazon Fire TV customers worldwide. Key job responsibilities • Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc. • Own program specific goals around SLA, quality, productivity, and ensure effective resource utilization to maximize team efficiency. • Ensure business processes are well documented and continuously updated. • Responsible for identifying customer impacting issues, coming up with solutions and implementing them. • Work with product and technical teams to build and improve operational tools and processes. • Define, measure and present operating metrics to ops leaders and business partners, along with driving continuous improvements to meet operational targets and OPEX goals. • Provide input for transition planning and potential program expansions. • Manages people performance and support career progression. • Participate in hiring and mentoring to create leadership talent pipeline.

Digi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers. Fire TV is one of the world's most popular streaming platforms — reaching hundreds of millions of customers across 50+ countries, partnering with 250+ content providers, and redefining how people discover and enjoy entertainment. Built at the intersection of devices, AI, and content, Fire TV operates with a Day 1 mentality to deliver innovative experiences — from voice-first discovery to smart home integration — in millions of living rooms worldwide.