Business Project Senior Advisor, Individual Dental Operations - Cigna Healthcare - Remote

Summary The Business Project Senior Advisor leads complex business projects and operational initiatives across Individual Dental Operations. This role is responsible for translating strategic priorities and business needs into structured project plans, coordinating execution across business, technology, vendor, and enterprise partners, and ensuring operational requirements are successfully implemented. The Business Project Senior Advisor manages assigned initiatives from planning through implementation and stabilization. The role establishes project structure, clarifies scope and requirements, coordinates operational readiness, manages risks and dependencies, and provides transparent reporting to business leaders and stakeholders. This position serves as a trusted project management advisor and senior individual contributor, supporting initiatives involving operational transformation, vendor implementation, customer experience, process improvement, regulatory change, and new or enhanced business capabilities. Core Accountabilities and Responsibilities Business Project and Program Leadership Lead complex, cross-functional business projects from initial planning through execution, implementation, and operational stabilization. Translate business objectives into defined project scope, deliverables, milestones, responsibilities, dependencies, and success measures. Develop and maintain integrated project plans that provide clear visibility into activities, timing, ownership, and implementation readiness. Coordinate execution across Operations, Technology, Product, Compliance, Finance, Vendor Management, Customer Experience, and other enterprise partners. Maintain focus on intended business outcomes while adapting project plans to changing priorities, requirements, and operational conditions. Provide structured leadership for initiatives that do not require a dedicated enterprise program-management resource but require disciplined business execution. Project Planning, Governance, and Execution Establish project governance practices appropriate to the size, complexity, risk, and strategic importance of each assigned initiative. Facilitate project meetings, working sessions, decision forums, status reviews, and implementation-readiness discussions. Maintain project documentation, including plans, status reports, action items, decisions, risks, issues, dependencies, and supporting business artifacts. Monitor progress against established milestones and proactively identify conditions that may affect timing, scope, quality, cost, or operational readiness. Coordinate resolution of cross-functional issues and escalate matters requiring leadership direction or decisions. Ensure project participants understand their responsibilities, deliverables, deadlines, and interdependencies. Support post-implementation reviews to assess outcomes, capture lessons learned, and identify remaining stabilization needs. Business Requirements and Operational Readiness Partner with business owners and subject matter experts to identify, document, validate, and communicate business and operational requirements. Help translate complex business needs into clear requirements that can be understood and acted upon by Technology, Product, vendor, and operational teams. Coordinate operational-readiness activities involving procedures, training, communications, testing, controls, reporting, customer support, and implementation planning. Confirm that operational impacts and readiness needs are identified early and incorporated into project plans. Support the development of implementation, transition, contingency, and stabilization plans. Coordinate with accountable business owners to confirm that required processes, resources, documentation, and support models are prepared for implementation. Identify gaps between proposed solutions and operational needs and facilitate decisions regarding remediation or risk acceptance. Vendor Implementation and Operational