Customer Advocacy & Community Specialist, EMEA

NinjaOne is seeking a Customer Advocacy & Community Specialist to own and grow our customer advocacy and community programs across EMEA.  Reporting to the Director of Community, this person will be the regional voice of our customers by surfacing their stories, hosting them in our owned and external communities, and turning their enthusiasm into visible proof points for prospective buyers.  You'll  work cross-functionally with product, events, and marketing teams to build a vibrant, engaged EMEA-based community of NinjaOne power users and advocates. This is a highly collaborative, execution-focused role ideal for someone who is equally comfortable building relationships with customers, moderating online conversations, and coordinating  logistics  with internal stakeholders.   Location  –   Hybrid role based in Berlin, Germany (in-office Monday, Tuesday, and Thursday)   What  You’ll  be Doing   Customer Storytelling:  Identify  and execute the creation of customer success stories across Germany, the UK, and France, from sourcing and outreach through interview and final asset production.   Livestreams & Community Programming: Plan and run livestreams that feature NinjaOne power users alongside product team members, driving engagement and product visibility.   Community Moderation: Serve as the  point  person for moderating EMEA-based discussions on the NinjaOne Discord server as well as monitoring and engaging in external community platforms such as Reddit.   Reviews Management: Own the generation, monitoring, analysis, and response to customer reviews from EMEA-based customers across relevant review platforms.   Events Coordination: Partner with the EMEA events team to  identify  and coordinate power users and community members as attendees and speakers at regional events.   User Group Development: Launch and grow User Group initiatives across EMEA, including both virtual and in-person meetups   Cross-Functional Collaboration: Serve as the  point  person for keeping the EMEA marketing team informed of community activity, sentiment, and insights.  Identify  and  execute on  collaboration opportunities between community programs and broader marketing initiatives.

Fluency in English, German, and French  required   Experience in customer advocacy, community management, or customer marketing, ideally in a B2B SaaS or technology environment   Demonstrated experience moderating or managing online communities (e.g., Discord, Reddit, forums)   Experience with review platform management (e.g.,  TrustPilot , G2, Capterra,  TrustRadius )   Comfort hosting and producing livestreams and other video-based content   Willingness to travel for regional events   Existing relationships or experience within the IT/MSP (Managed Service Provider)   Strong project management skills with the ability to juggle multiple concurrent initiatives across countries and stakeholders   Excellent written and verbal communication skills, with the ability to adapt tone across formal (reviews, marketing) and informal (community, Discord) contexts   Experience coordinating with events teams or supporting in-person/virtual event  logistics   Embody NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, and Builders—and create a culture where high performance and values thrive together   About Us    NinjaOne unifies IT to simplify work for  nearly  40,000  customers  in 140+ countries. ​   The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees  a great  technology experience at work. ​   NinjaOne is obsessed with customer success and has  retained  a 98% customer satisfaction score for more than 5 years.