Cloud Solution Architect- AI Business Solutions-Copilot

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human- centered . CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.       We are looking for a Cloud Solution Architect (CSA), specializing in  AI   solutions , who  is  passionate about driving  our  customers’ AI transformation  jour ney with  Copilot Chat, Agents, and M365 Copilot . This is a customer-facing role   that serves as a strategic trusted advisor  and  technical  subject matter expert ,  accelerating  AI adoption  and  change management   by  creating   business value  and  ROI .

Be a trusted advisor   and drive business value through AI Transformation :  Create business value by  translating customer challenges into actionable solutions  align ed   to   high ROI customer outcomes .  Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value .   Driv e  Customer Success :  Lead  architectur al  design ,  engaging  with  business and technical decision makers to drive intent   and  enable  sustained usage of Copilot Chat, Agents, and M365 Copilot ,  securing long-term customer success and renewal.   Leverage   Agentic  AI :  Use Copilot prompt engineering and Agent-building expertise to drive  AI  at   scale .    Explore growth opportunities :   Partner with technical and sales teams  to  identify  opportunities  and  develop  tailored  solutions  t o  drive expansion and business value realization .   Accelerate Customer AI Transformation Journey : Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.   Embrace a growth mindset:   Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.    Learn-it-all:  Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as  Copilot Chat, Agents, M365 Copilot , business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU)  priorities  and corporate initiatives.

Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or