Senior IT Specialist - Courtyard by Marriott Nusa Lembongan Bali Resort

HOTEL DESCRIPTION Courtyard Nusa Lembongan Bali Resort is a 6,216 SM site located on Tamarind beach in Nusa Lembongan Island with direct access to a small beach area in front with white sand. The resort consists of 140 rooms/suites/villas which all will feature sea views. The resort comes with an add day dining restaurant, roof top bar and two meeting facilities with total meeting space of 130 square meters. The resort facilities include with a main pool, children's pool, fitness center, health treatment rooms and kid's club. The island is surrounded by coral reefs with white sandy beaches and low limestone cliffs; this island is within 30-45 minutes ride by speed boat/ferry from Sanur Bali. There are fast boats travelling from Sanur to Nusa Lembongan daily and there are also daily cruises/ferries travelling from the Benoa port to the island. The resort is estimated to open in Q1 2027.

POSITION SUMMARY Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

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