Sr. Program Manager, Middle Mile Fleet Management

Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience? Would you like to participate in ground breaking initiatives related to Transportation? Then, this is the role for you... Amazon's Middle Mile is looking for a detail-oriented, technically skilled, innovative, hands-on, and customer-obsessed Sr. Program Manager. In this role, you will drive utilization of Amazon's Middle Mile Transportation network. The ideal candidate will have demonstrated experience partnering with technical teams, managing stakeholders and customers, managing multiple priorities and deadlines, and delivering strong results. This person must have a high degree of autonomy with the ability to navigate ambiguous problems, develop solutions, and drive projects forward with minimal guidance. They must be able to think strategically, yet execute methodically to deliver to the highest standards. This person has excellent written and verbal communication skills, with the aptitude to present complex information in a clear and concise manner to varied audiences. They will have a strong entrepreneurial orientation and willingness to roll up your sleeves and do whatever is necessary in a start-up like environment. Key job responsibilities • Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations • Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver • Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics • Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions • Partner with teams across the business you support and beyond to source, allocate, and coordinate resources • Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order • Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) • Solve ambiguous problems and proactively identify and mitigate risks. • Work with program managers, business leaders and executive team to communicate and impact critical business initiatives • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects