Domain Lead - S&P - Procurement Ops 3

Domain Lead - S&P - Procurement Ops Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Indirect Procurement experience, focused on Sourcing, Contracting, Procurement, Supplier Portals, and Accounts Payable. Experience in managing the team of buyers and procurement associates and be responsible for team performance

Lead large teams, groom and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.

Lead the delivery of outsourced services F&A : ProcOps to ensure customer happiness and increased revenue through client up-sell

Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.

Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involve in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence

Review the teams day to day activities, including but not limited to invoicing, audit requests, analysis and other requests pertaining to the accounts payable\procurement processes

You should partner with your global teams to set up digital initiatives.

Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA

Run operations to achieve/exceed P&L expectations

Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility

Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda

Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.

Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts

Develop a strategy for winning and transitioning new deals while running and growing the existing relationships

Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability

Own the way in