SAP RISE SAP Basis Consultant

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

This role focuses on L1/L2 SAP Basis Administration and Service Management, primarily responsible for the continuous monitoring, health checks, and performance tuning of SAP systems, HANA databases, and interfaces using modern observability tools. The candidate will handle incident management within ITIL frameworks, perform initial troubleshooting, and coordinate closely with SAP RISE, hyperscaler teams, and stakeholders during major outages and scheduled maintenance. Additionally, the position involves supporting change and release management—including transports, kernel updates, and system refreshes—while maintaining strict SLA compliance, accurate documentation, and operational reporting. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills & Experience: SAP Technical Expertise:   Proficient in SAP Basis administration (ECC, S/4HANA, BW, Solution Manager) and HANA, including system maintenance, TMS, performance tuning, and tools like Cloud ALM/Focused Run. RISE & Cloud Infrastructure:   Knowledge of RISE with SAP operating models, support boundaries, and managing SAP environments on AWS, Azure, or Google Cloud. ITSM & Support Operations:   Skilled in 24x7 production support, managing incidents, problems, and changes, while ensuring adherence to SLAs and performing root cause analysis. Experience & Qualifications:   Requires 3–8 years of relevant SAP/S/4HANA experience, ideally backed by SAP Basis, HANA, or ITIL certifications and familiarity with AMS/MSM engagements. Performance Success:   Focuses on maintaining high system availability, resolving outages efficiently, reducing recurring incidents, and improving overall customer satisfaction. Preferred Skills & Experience: SAP Certified Technology Associate – SAP System Administration. SAP HANA Administration certification. ITIL Foundation Certification. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.