Assoc Dir_Service Delivery Manager_SAP

GDS Service Delivery Manager The Opportunity We are looking for a Service Delivery Manager to join and lead our growing SAP business unit . As a service delivery manager , you will be responsible for the overall delivery of SAP services. You will play a critical role in leading and managing the delivery of the team ensuring successful execution and delivery of all engagements, driving growth opportunities and maintaining strong client relationships. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.   To qualify for the role, you must have:

Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. At least 15 years working experience, at least 8 years of experience in a leadership role focused on Application Management Deep understanding of PMP, ITIL and/or ITSM processes and methodology and how it interacts with the project lifecycle and/or application lifecycle management principles Proven track record of successfully managing large-scale applications in a complex, multi-platform environment Extensive experience in service delivery management and client management as well as project management working with various regions in a global setting Depth of experience in setting up, growing, transforming, and delivering application management teams Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions Relevant Service Delivery Certifications (ie. ITIL, PMP, etc)

Team Leadership

Lead and mentor the entire engagement project team fostering culture of collaboration, innovation and continuous improvement Enable growth and development of accounts being handled Have been engaged in at least 2-3 global clients in onshore-offshore model Lead team strategies to support key metrics and goals

Business Development

Identify and pursue new business opportunities contributing to revenue growth and market expansion within GDS and across EY Work with pursuit and EY member firms to create solutions with compelling value propositions for clients around Application Management Develop business case, business KPIs and Benefits Realization plan and measure KPIs

Technology Excellence

Have a good understanding of SAP landscape, functions and infrastructure which is valuable in understanding the service delivery landscape and effectively communicate with technical teams Stay ahead of new technologies, industry best practices and market trends to hone the skills and capabilities of the competency Drive adoption of new technologies and methodologies Understand current IT environment and industry IT Trends to identify the engagement and client service issues Should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Client Engagement

Collaborate with clients to understand their business needs and challenges Foster strong client relationships ensuring client satisfaction and delivery success through management and leadership of large scale engagements and projects with ability to run client status meetings, escalation management discussions and deliver executive level presentations that drive actions and decisions

Financial Management

Knowledge of budgeting, cost management and financial planning to ensure that the delivery stays within the budget and