Data Analyst, Program and Operations | Trailhead Content Activations and Outcomes

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Trailhead Trailhead is Salesforce's free online learning platform and the front door to the Salesforce ecosystem. It empowers anyone to build in-demand skills across AI, Agentforce, CRM, data, and business fundamentals, and helps organizations re-skill their workforce for the agentic era. Today, Trailhead is also an AI-powered learning experience, with personalized pathways and the Trailhead Learning Agent guiding learners every step of the way. The Trailhead Content team generates ideas, writes and edits content, develops hands-on challenges, and publishes and maintains the learning content that makes all of this possible. We believe content should be accessible, educational, relevant, and enjoyable. Right now, we're building some of the most important learning content in the Salesforce ecosystem. This is your chance to be part of it.

Description As a Data Analyst, Program and Operations, you help turn Trailhead content into a growth lever for the business. By setting a disciplined rhythm of review and action with stakeholders, you're positioned to spot what's actually working for sellers and customers — not by chance, but by design. You're the business partner for our stakeholders : highlighting where signals need action, whether that's fixing a problem or chasing an opportunity, and keeping content creators honest to improvement. You keep the team's operating rhythm running smoothly — intake, review cycles, and delivery across the Content Intelligence Engine, the learner survey program, and business impact work. You're a genuine hybrid of program manager, analytics operations manager, and data analyst: technical enough to run your own reports, operationally sharp enough to keep things moving.

Own governance cadence — stand up and run review cycles, help ratify metric and cohort definitions across content performance, learner feedback, and business impact with stakeholders. Own intake and prioritization — manage incoming requests and backlog across all three workstreams; keep builds on track with real project management (sprint planning, capacity, dependencies). Spot what's working — through the review cadence you run, identify content and approaches that are actually landing with sellers and customers, and flag them as opportunities worth scaling. Enable stakeholders on data and dashboards — train and support content owners, Trailhead leadership, and business stakeholders consuming outputs from any of the three facets. Own reporting cadence — publish weekly/monthly/quarterly insights reports spanning content performance, learner satisfaction, and business impact; own progress comms and slideware. Ensure delivery and adoption — analysis and dashboards must ship into actual use and drive real changes to content across all three facets, not just get built or read. Keep content creators honest to improvement — follow up on flagged issues and opportunities, track whether recommended changes get made, and escalate when they don't. Data fluency — comfortable reading and interpreting dashboards, reports, and underlying data structures well enough to sanity-check