Associate, Hero Support (12 Month Contract)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

We are on the lookout for an Associate, Hero Support (12 month contract) to join the People & Culture team on our journey to always deliver amazing experiences.

As a vital part of the Hero Support team, you act as the first point of contact for all our heroes, serving as a trusted advisor on policies and procedures. You will provide support in answering key queries to ensure a best-in-class employee experience. Operations & Support: You will manage a wide variety of queries from employees through our ticket system (JIRA) and help maintain our internal People Portal knowledge base to enable self-service. You will execute common, transaction-based services, including employment contract creation, amendments, termination letters, and certificates. Data Integrity & Accuracy: You are responsible for maintaining accurate employee data in our HRIS (Workday) with a sharp focus on accuracy and quality, ensuring preparatory data is ready for payroll and other stakeholder teams. Autonomy & Collaboration: You will work independently on standard operational tasks while receiving guidance on more complex cases. You will collaborate closely with other People Operations teams (e.g., Talent Acquisition, People Business Partners) and stakeholders (e.g., Legal, Payroll) to deliver timely, high-quality responses. Operational Excellence: We pride ourselves on meeting turnaround times and maintaining data integrity. You will actively impact our current ways of working by participating in operational People projects, where you will suggest process improvements, help define documentation, and contribute to the evolution of our support ecosystem.

Professional Background: You are a recent graduate or bring at least 6 months of work experience in People Operations, HR, Business Administration, or a similar field. You have a proven ability to work independently, swiftly, and effectively prioritize work in a high-volume, process-driven environment. System & Technical Proficiency: You possess a strong system orientation and are proficient with HRIS systems (e.g., Workday, PeopleSoft, SAP). You have hands-on experience working with CRM/ticketing systems (e.g., JIRA, ServiceNow, Salesforce) and are comfortable managing tasks within a queue. Operational & Analytical Mindset: You are meticulous and quality-driven, with superior attention to detail - this is critical for managing accurate employee data and legal documentation. You have a structured, analytical mindset and are a true organizational talent, capable of translating complex policies into clear guidance for employees. Soft Skills & Collaboration: You are characterized by discretion, initiative, and team spirit, and you are not afraid to take ownership of assigned tasks and projects. You are "Employees are our Customers" focused, delivering high-quality, empathetic support to all stakeholders. You have excellent written and verbal communication skills in English and a good understanding of German (B1+).

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape. Make