Lead Director (IC), Digital Product - Conversational AI Strategy

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Business Unit: Signify Health Location / Logistics: Remote position in US with some travel required   Summary: We are looking for a dynamic, passionate, and experienced product leader to join the Signify Health team and define the long-term strategy for how we move care homeward for all. This is a senior individual-contributor (IC) role responsible for setting direction in a highly ambiguous, emerging space - one that represents a long-term strategic bet for the company. You will operate with significant autonomy, translating ambiguity into a clear multi-year vision, and be trusted to represent that vision both inside Signify and externally with clients, vendors, and industry forums. You will collaborate with and influence cross-functional peers including clinicians, analysts, operational teams, client success executives, and client support associates - and extend that influence beyond product to shape decisions at the division and department level. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise. Our team is guided by the company's mission to build a healthier place for us all to live and age in. If you're looking for a rewarding career opportunity working with a highly motivated and experienced cross-functional team passionate about solving the hardest problems in the US healthcare system, this is the role for you. This role will report to our Lead Director of Day of Service (DOS) Execution. Roles and Responsibilities Define and own the long-term product strategy for Signify's AI-driven Outreach and Rescheduling capabilities - a strategic, multi-year company bet operating in a highly ambiguous space with limited internal or industry precedent. Architect the AI-driven orchestration logic required to capture and re-engage members following a cancelled appointment, leveraging Conversational AI (i.e. Voice and RCS) to create intelligent, supply-aware re-engagement flows and rigorous evaluation frameworks that protect care continuity and clinician productivity. Articulate a long-term vision and secure alignment across stakeholders at the department and division level, influencing whole functions - not just individual teams - to action. Serve as a trusted representative of Signify to external stakeholders: engage directly with technical teams at vendors and customers to drive impact, and shape messaging for clients and vendors. Operate with a high degree of autonomy, planning and delivering strategy with limited day-to-day oversight from senior leadership (ED+), while partnering closely with your manager, engineering counterparts, and any dotted-line stakeholders. Deliver across departments and multiple functions and product teams - not a single team or product line - defining and organizing work to balance competing commitments while maximizing value delivery at scale. Proactively identify user or business needs and recommend innovative solutions; drive tradeoff conversations and negotiate across departments to achieve shared roadmap objectives. Develop a clear, longer-term vision and roadmap with value definitions tied to both customer and corporate strategy; work cross-functionally to define and quantify shared KPIs across the full product line. Identify longer-term market and technology trends, quantifying opportunities in terms of addressable market and financial impact; match complex market trends to product investment decisions. Maintain a pulse on emerging technologies and