Senior Admin and Incidents

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Get To Know Us: SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organisations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organisations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products.  The Company’s operating segments include financial markets, customer management, professional services, and output solutions.  SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries. Why You Will Love It Here! Flexibility : Hybrid Work Model Your Future: Income Protection Insurance Work/Life Balance: Flexible Time Off Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customised, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: The Senior Administrator is responsible for delivering high-quality superannuation administration services while supporting the effective management of incidents, complaints, breaches and remediation activities. The role requires strong attention to detail, analytical skills, stakeholder management and a commitment to delivering positive member outcomes and maintaining a strong risk culture. The Senior Administrator will undertake the following duties: Process workflow cases accurately and within agreed service levels. Respond to enquiries from members, advisers, employers and internal stakeholders. Maintain accurate member records and data. Support the end-to-end management of incidents, complaints and remediation activities. Assist with investigations, root cause analysis and impact assessments relating to incidents and member outcomes. Support the identification, calculation and implementation of member remediation activities where required. Prepare reports, records and documentation relating to incidents, complaints, breaches and remediation programs. Monitor and track incidents, complaints and remediation actions to ensure timely resolution and compliance with regulatory obligations. Liaise with internal stakeholders to facilitate the effective resolution of incidents, complaints and remediation activities. Contribute to process improvements and maintain team procedures and operations manuals. Complete User Acceptance Testing for administration platform releases. Ensure administration activities comply with service levels, policies, legislative requirements and risk management frameworks. Participate in job rotations and provide team support as required. Support the Manager with team training, compliance and operational requirements.

Demonstrated experience in superannuation administration, financial services administration, incident management, complaints handling or remediation activities. Strong attention to detail with proven data processing and analytical skills. Demonstrated knowledge of the superannuation industry and regulatory environment. Experience investigating incidents, identifying root causes