Event Executive - Hanbury Manor Marriott Hotel & Country Club

POSITION SUMMARY This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and conferences. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and co-ordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system. The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work. SCOPE / BUSINESS CONTEXT

This is a full time position at the Hanbury Manor Marriott Hotel & Country Club.

Experience: Previous experience within Hotel Industry preferred – Experience in Conference/Weddings & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable. Skills and Knowledge :

Strong communication skills (verbal, listening, writing) Innovative Pro-active and reliable Able to work alone and within a team Excellent telephone etiquette Strong customer development and relationship management skills Knowledge of Marriott lodging products, cultures and brand strategies Effective decision making skills Good time management Strong organizational skills

A strong level of English, both written and verbal is essential for this role. High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Confident, positive and proactive attitude and mind-set Goal driven: commitment towards achieving hotel’s and team goals Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Superior guest relations skills and demonstrates passion for service Possesses excellent telephone sales skills Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure To have responsibility of the GRC (Groups) diary to support revenue maximization. To ensure that OPERA and MARSHA balance. To make a pre and post event call to organizers in order to maintain the relationship and to gain future business. Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities. Manages group room blocks and meeting space for assigned groups Leverages available eTools (eRooming Lists, eProposals, etc.). To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately. To conduct planned and walk in site visits as necessary in a professional manner demonstrating full knowledge of the product and services, tailoring the benefits to meet the guests needs. Building client and colleague relationships. To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus. To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs. To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date. To ensure forecasted event & group revenue is up to date at all