Citi Country Officer & Banking Head- Guatemala

Citibank Guatemala established its presence in 1974 and has operated as a full banking franchise since 1991. Today, Citi serves Guatemala exclusively as a Corporate Bank, supporting more than 300 clients through a team of approximately 105 professionals based in Guatemala City. Leveraging Citi's unparalleled global network and local expertise, the franchise delivers sophisticated banking solutions to leading multinational and local corporate clients. Citi Guatemala is a highly innovative and agile franchise, well positioned to capture market opportunities and support clients' strategic growth across borders. Its strong control environment, robust governance framework, and commitment to responsible finance have earned the confidence of clients, regulators, and stakeholders alike. A recognized leader in corporate and investment banking, Citi Guatemala provides integrated, end-to-end financial solutions that help clients achieve their most complex strategic objectives. Citi Guatemala also serves as a HUB to Central America and Caribbean (CCA) Corporate Banking Client Desk serving clients with more than 180 regional clients. Client Desk is one of Citi’s world-class differentiated coverage utility, focused on low complex clients in Corporate Banking. The model provides an integrated relationship and flow products sales-oriented coverage for the targeted clients, seeking to increase cross sell while maintaining high level of client satisfaction.  In 2026 Euromoney recognized Citi Guatemala with multiple awards, including Best International Bank , Best Bank for Large Corporates , and Best Digital Bank for Large Corporates , reinforcing its position as the leading international financial institution serving corporate clients in Guatemala. Citi Guatemala delivered $150.7 million in revenue for 2025, highlighting our robust market presence and execution capabilities. The Guatemala Citi Country Officer & Banking Head (CCOBH) is the face of Citi in the country playing an instrumental role in leading the growth and protecting the Citi franchise in the country. The role will involve implementing a focused client-centric strategy to optimize the business opportunities for the country and will be responsible for developing and maintaining client relationships by understanding clients’ needs and delivering the best of Citi. Additionally, the Guatemala CCOBH is the main representative of Citi in front of the Guatemala government, relevant regulators, clients, media, and community. This role acts as a first line of defense with regards to assessing risks to safeguard the franchise, its clients, assets as well as its employees while ensuring compliance to all applicable laws, regulations, and institutional guidelines. The Guatemala CCOBH will partner with Citi’s International organization to drive client engagement and delivery across all lines of business. The CCOBH is responsible for attracting, engaging and retaining key talent while fostering a work environment that supports psychological safety and wellness of the human assets. Overall CCOBH is responsible for a Comprehensive Governance and Oversight of the entire Citi presence in the country. This role reports to the Central America and Caribbean Sub-cluster & Banking Head.

International Franchise Management in terms of developing and executing Citi’s overall client’s and business strategy to achieve both short and long- term goals in compliance with corporate standards and local regulations. Ensuring compliance with all corporate policies, including ethical standards, corporate governance standards and business practice requirements. Applying judgment in understanding issues and making sound decisions that support, confirm, and enhance Citi's mission and vision. Identifying, assessing, mitigating, communicating, and anticipating all types of risks through the development and sustainability of appropriate control mechanisms. Overseeing, and escalating as