Executive Director, Clinical Application Development

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Executive Director, Epic Applications Position Summary The Executive Director of Epic Applications provides enterprise-wide strategic and technical leadership for the organization's Epic electronic health record (EHR) platform, holding executive accountability for Epic strategy, investment, and delivery across the enterprise. This role leads a multi-tiered organization of Directors, senior managers, and analysts responsible for the design, build, and delivery of Epic solutions, and serves as the primary executive partner to the CHIO and business-unit leadership in aligning the Epic roadmap with organizational strategy. The Executive Director brings vast, hands-on EHR expertise (15+ years) spanning Acute Care, Primary Care, Pharmacy Services, Behavioral Health, and Accountable Care Organization (ACO) operations, and is accountable for the Epic platform's long-term vision, enterprise governance, vendor relationship, and financial portfolio, while driving innovation and continuous improvement across the full Epic ecosystem.

Executive Leadership & Organizational Management Lead, mentor, and develop a multi-tiered organization of Directors, senior managers, and Epic analysts across all application areas, building leadership bench strength and long-term succession plans. Set the organizational structure, staffing strategy, and capability roadmap for the enterprise Epic function, including build-vs-buy and internal-vs-partner staffing decisions. Own performance management, career development, and organizational culture for the Epic organization, fostering accountability, collaboration, and continuous learning at every level. Serve as a member of the senior IT/clinical informatics leadership team, contributing to enterprise technology strategy beyond the Epic platform. Enterprise Build & Delivery  Own enterprise-wide accountability for Epic build activities, architecture standards, and technical governance, ensuring designs meet clinical, operational, regulatory, and enterprise-architecture requirements. Direct, design and own delivery for large-scale, highly visible cross functional and interdependent Enterprise projects Establish, own, and evolve strategic tech alignment, build standards, testing protocols, and change control processes across the full Epic portfolio. Oversee system upgrades, module implementations, and integration efforts. Executive Stakeholder & Business Partnership Serve as the senior executive point of contact and trusted advisor for all Epic IT initiatives across the enterprise, including C-suite and board-level engagement. Forge and maintain strategic relationships with physician executives, operational leadership, and business partners across Acute Care, Primary Care, Pharmacy, Behavioral Health, and ACO/population health teams. Translate enterprise business and clinical needs into actionable technology strategy and prioritized roadmaps. Present portfolio status, risk, and outcomes to executive leadership, governance committees, and the board as needed. Issue & Enterprise Risk Management Act as the escalation point for critical issues, system outages, and cross-team conflicts related to Epic. Drive enterprise root cause analysis practices and ensure timely, sustainable resolution of high-impact, high-visibility problems. Own proactive enterprise risk identification across interdependent programs and direct mitigation strategy at the portfolio level. Innovation & Enterprise Strategy Set the enterprise strategy for streamlining workflows,