Cloud Applications Consultant- xECM

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

An OpenText Content Server Cloud Support Specialist is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has administration emphasis, combined with the consultative skills required to promote the impression of quality and excellence actively fostered within the Customer Success Services.

Engagements may vary from managing multiple short and relatively fast paced engagements, to larger projects depending upon levels of experience. The nature of work may include supporting full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) support of the cloud deployments.

The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing.

WHAT THE ROLE OFFERS

Work within an OpenText technical delivery/consulting team in order to:

• Participate and contribute to Project execution phases

• Participate in the day to day administration of the systems, including Incident & Problem Management

• Participate in execution of new implementations, upgrades and patching activities.

• Participate in the advanced configuration of CS software components, in line with project and customer time scales.

• To co-ordinate