Sr Manager, Seattle Service Sales

Location: OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA Otis Elevator Company is searching for a highly motivated  Sr Manager, Service Sales  to lead a high performing team within the Seattle   operating territory.   The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s (OT) business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Seattle territory.    Your Leadership Impact   Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives  In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied   Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair  Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants   As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes  Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations  Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs     Your Experience   Education   Bachelor’s degree highly desired, with 3 - 5 years of experience  High school, or equivalent, plus 10 years of relevant experience  Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.   Work Experience   Multiple years of experience within the Otis, or the elevator industry 3 - 5+ years business to business sales experience   Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application  Strong desire for candidates who have a proven track record of meeting financial goals and objectives  Basic Qualifications   5+ years elevator industry management experience strongly preferred  Ability to work in a highly team-oriented and dynamic environment  Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers  Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software  Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills  Knowledge and strict enforcement of company EH&S policy and processes Location:   The job duties for this role require work to be performed 100% in the office in Seattle. Remote work is not available. The expectation is to report into one office on a regular basis and visit the other 1-2x/month. Work Authorization:   Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

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