Facilities Assistant

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Facilities Assistant cum Reception – JLL What this job involves:  The Facilities Assistant cum Reception represents the brand and image of both our client and JLL as the primary point of contact for clients, internal and external guests, and vendors. The individual is responsible for providing a memorable and exceptional hospitality experience, communicating building and facility information effectively, and maintaining the cleanliness, comfort, safety, and overall appearance of assigned areas. This role actively supports broader integrated facilities management and operations—spanning hard and soft services, event coordination, meeting room services, waste management, and administrative support—while ensuring proactive problem-solving, seamless vendor collaboration, and adherence to safety and operational standards. What your day-to-day will look like: Create exceptional experiences by responding promptly to call and walk-in inquiries with enthusiasm, anticipating client needs, building authentic relationships, and taking ownership of customer issues. Execute site-specific visitor and access management by handling registration via the Building app, generating pre-arrival codes, coordinating large event check-ins with the Building Management Office (BMO), validating guest lists, and managing after-hours access protocols. Oversee daily mailroom operations including package handling, sorting, distribution, shipping accounts, system proficiency, and conducting regular inventories of mailroom supplies. Act as the eyes and ears of the safety and operations team by patrolling spaces, monitoring lobbies, checking for hazards or cleanliness issues, self-performing remedies where possible, and reporting infractions or maintenance needs immediately. Maintain detailed logs and accurate data for unusual occurrences, property damage, injuries, or theft, and prepare error-free incident reports within KPI guidelines. Manage the lost and found process by logging items into the system, securing high-value items in proper storage, and conducting regular audits and secure disposals. Support team members across event coordination, meeting room services management (including pre-badging), mobile concierge duties, vendor relationship management, filing, data management, and general administrative duties such as photocopying, scanning, and printing.

Education: Bachelor’s degree/Diploma are highly preferred Experience: 4–6 years in facilities management, administrative support, hospitality, or front desk customer service (MNC / fast-paced corporate background preferred).

Proficiency in office productivity tools, quickly adapt to building management systems/apps, mailroom management platforms, and data entry/administrative documentation. Communication: Exceptional verbal and written communication skills in English and the local language, featuring positive language usage, active listening, and effective presentation skills. Soft Skills: Highly proactive, dependable, punctual, and self-motivated with a gung-ho "can-do" attitude; solution-oriented with a passion for quality and a sharp eye for detail. Interpersonal Skills: Strong stakeholder engagement capabilities across all levels, proven conflict-management skills to balance client and JLL requirements, and the ability to remain poised, polite, and professional under pressure.