Tech Support Analyst II

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

The Tech Support Analyst provides IT support to LPL employees by resolving or escalating technical issues in a timely and professional manner across multiple communication channels. This role also supports internal IT initiatives, including technology rollouts, user adoption efforts, new hire onboarding support, and the development of knowledge base content to improve self-service capabilities and support automation initiatives.

Receive, log, track, and manage incoming support requests from internal employees through phone, chat, reservations, and incident management channels. Troubleshoot and resolve issues related to line-of-business applications, Microsoft Office products, Office 365, VPN connectivity, mobile devices, laptops, desktops, and printers. Investigate reported issues and provide users with status updates, resolution progress, and escalation information when appropriate. Adhere to established service management processes, procedures, and service level expectations. Create and maintain knowledge base documentation to support issue resolution and self-service resources. Participate in technology deployment, adoption, and onboarding activities to support employee productivity and operational effectiveness. Identify opportunities to improve support processes and reduce service desk ticket volume. What Are We Looking For? We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

2+ years of technical support experience or related experience. Associate’s degree, certificate, or boot camp completion in Computer Science or a related field. Experience supporting Microsoft Active Directory, Microsoft Office, Office 365, corporate network environments, and mobile device technologies. Working knowledge of Windows operating systems, PC hardware, networking principles, and mobile technologies. Preferences: Strong communicator with excellent documentation, troubleshooting, and problem-solving skills. Collaborators who deliver exceptional client experiences Familiarity with Windows operating systems, computer hardware, networking concepts, and mobile device support. Previous experience providing technical support in a corporate or customer-focused environment. Experience troubleshooting desktop, laptop, printer, VPN, or mobile device issues.   Pay Range: $27.14-$45.21/hour   Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!   Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8