Senior Software Engineer -Senior AI Engineer

Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market, designed for any business size, and dedicated to growing business through happy customers. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers. We are building the next generation of our applications with cutting edge AI technology and AI Agentic development  to deliver high value, complete, and predictive application scenarios across all devices and form factors. As an  Senior AI Engineer in the Microsoft Dynamics Customer Experience Applications team, you will contribute to the design and implementation of intelligent solutions within Dynamics 365 by applying both software engineering and AI skills . You’ll work closely with senior engineers, business stakeholders, and partners to help build scalable, production-ready systems that leverage AI to address real-world business challenges. In this role, you are expected to demonstrate strong software engineering fundamentals - including coding, testing, and deployment - while integrating and optimizing AI models and frameworks. You will contribute to delivering solutions that are reliable, impactful, and innovative, with mentorship and guidance from more senior team members. We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!

As software engineer with applied AI focus in the Microsoft Dynamics Customer Experience Applications team, you will apply both software engineering and AI expertise to build intelligent, scalable solutions that power Dynamics 365 services used globally. You’ll collaborate with cross-functional teams to deliver high-impact features aligned with enterprise standards and cloud-scale requirements. Your responsibilities include: Envision, Design, implement, test, deploy, maintain, and improve our software components and services Develop highly usable, scalable application capabilities , integrating AI models and enhancing existing features to meet evolving customer needs. Optimize AI model performance and reliability in production environments, including retraining, evaluation, and continuous monitoring. Embrace and use state-of-the-art new technologies Participate in technical discussions and bring new ideas on the table Own quality of your code and fully leverage AI development tools to accelerate development Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint Develop software that empowers customers to optimize their business processes Work with key customers to enable faster adoption and meet their business goals Contribute to the positive, solution focused and creative team spirit Support less experienced team members in their progress and development Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.

Expert knowledge on building responsive and engaging front end and scalable backend 8+ years professional software development with at least one of the following C#/C++/Java 8+ years of professional experience building cloud applications focused on front end development using technologies like React/JavaScript/TypeScript/CSS/HTML 3+ years of experience with GenAI, LLMs, or agentic systems Experience with design and implementation of enterprise-scale services  Experienced in architecting, building, and maintaining UX component libraries that adhere to modern web standards. Experience delivering