Head of Clover Product & SMB Growth EMEA

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Head of Clover Product & SMB Growth EMEA Head of Clover Product & SMB Growth What does a successful Head of Clover Product & SMB Growth do? At Fiserv, a successful Head of Clover Product & SMB Growth owns and leads the product strategy and commercial accountability for the wider SMB business across EMEA, with a strong index towards Clover as the primary product, software and solution growth engine. The role is accountable for shaping the regional SMB platform strategy, including hardware, software, value-added services, app ecosystem and partner capabilities, and for ensuring the investment roadmap supports market growth, platform simplification and merchant outcomes. Success means winning new SMB business, accelerating Clover adoption across priority markets and channels, and migrating existing non-Clover SMB merchants onto the right Clover-led solution where it improves customer experience, revenue, retention and long-term platform simplification. The successful candidate will bring product leadership, commercial judgement, market proximity, decision-making discipline and the ability to manage effectively through Fiserv’s matrix environment with multiple senior stakeholders.

Own and lead the EMEA SMB commercial strategy, ensuring clear linkage between product priorities, market plans, sales execution and financial outcomes Position Clover as the core growth engine for EMEA SMB, while ensuring the wider SMB proposition, including non-Clover portfolios, has a clear migration, simplification and commercialisation path Drive growth through both winning new SMB merchants and migrating existing non-Clover SMB merchants to appropriate Clover-led solutions Champion EMEA SMB market, merchant and partner needs as part of the Clover Global Leadership team Shape and execute the Clover product and commercial vision for EMEA, ensuring regional priorities are reflected in the global roadmap and investment choices Own the EMEA SMB platform roadmap across Clover hardware, software, value-added services, integrations and app ecosystem capabilities, ensuring investment is prioritised against merchant needs, revenue opportunity and scalable market adoption Define clear go-to-market strategies by market and channel, including direct, partner, JV, bank, AQaaS, ISO and emerging distribution models Lead pricing, packaging, proposition development, sales enablement, demand generation and launch execution for SMB and Clover growth initiatives Manage products and initiatives strategically and tactically through the lifecycle, linking roadmap decisions to revenue, margin, retention, adoption and customer outcomes Create a disciplined approach to back-book migration, including prioritisation, commercial cases, customer impact, operational readiness and market sequencing Serve as the primary EMEA SMB and Clover commercial interface for Fiserv channels, regional leadership, global Clover, technology, finance, marketing, operations and JV partners Manage through Fiserv’s matrix structure by building alignment, driving decisions, resolving blockers and holding stakeholders accountable without relying solely on direct authority What you will need to have: Strong commercial leadership, with the ability to own a growth strategy, translate it into market action and tie activity back to financial outcomes Market proximity and confidence engaging directly with sales teams, partners, clients and prospects to