Cloud Solution Architect

Job Title: Cloud Solution Architect Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Microsoft Teams & Viva Cloud Solution Architect MSFT ID: 1377 Level: L3 Location: Singapore Language: English required; Mandarin optional Position Summary As a Microsoft Teams & Viva Cloud Solution Architect, you will serve as a trusted technical advisor to customers, delivering proactive services including education workshops, assessments, technical guidance, and solution design. In this role, you will help clients optimize Microsoft Teams environments—covering Teams administration, Teams Telephony, governance, security, and Microsoft 365 integration—while also designing and deploying meaningful employee experience solutions across the Microsoft Viva suite. This is an opportunity for a technically strong, consultative professional who enjoys solving complex collaboration, communications, and employee experience challenges at enterprise scale.

Act as a key technical resource for customers, delivering workshops, assessments, recommendations, and expert guidance across Microsoft Teams, Teams Telephony, Microsoft Viva, and broader Microsoft 365 services. Partner with clients to assess, optimize, and modernize Microsoft Teams environments, including administration, policy management, compliance, security, governance, and integration with Microsoft 365. Design and implement Teams Telephony solutions, including Direct Routing, Calling Plans, Operator Connect, voice architecture, disaster recovery planning, and performance tuning. Develop Teams governance frameworks and support Center of Excellence initiatives that promote scalable, secure, and well-managed collaboration experiences. Use PowerShell for Microsoft Teams and Microsoft 365 administration, automation, troubleshooting, and environment management. Support Microsoft Purview-related governance and compliance needs, including data loss prevention, sensitivity labels, and eDiscovery. Advise on Microsoft Graph API, Microsoft Intune, Teams Rooms, Teams app development, custom connectors, and message extensions where applicable. Design and deploy Microsoft Viva Connections experiences, including SharePoint Online home sites,