Assistant, eCommerce

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.  Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Job Title: Assistant, Canada Ecommerce, Kate Spade Primary Purpose : The Assistant, Ecommerce – Canada is responsible for supporting the day-to-day operations and execution of the Kate Spade Canada ecommerce business. This role partners closely with the Director, Ecommerce to execute the digital customer experience, maintain site health, coordinate product launches, support promotional execution, and ensure a best-in-class shopping experience for Canadian customers. The Assistant serves as the primary operational lead for the Canadian website, collaborating closely with their US counterparts to deliver timely, accurate, and engaging site experiences while identifying opportunities to improve performance and customer satisfaction. Essential Duties and Responsibilities Support the Canada Ecommerce Business · Execute the daily operations of the Kate Spade Canada ecommerce site. · Support the Director in delivering the Canadian ecommerce business plan through flawless execution of site updates, product launches, promotions, and seasonal campaigns. · Monitor daily business performance, escalating opportunities or issues impacting customer experience or sales. Site Merchandising & Product Management · Manage product lifecycle activities, including catalog maintenance, product launches, product categorization, and assortment updates. · Execute site merchandising strategies that support seasonal priorities, promotional events, and inventory productivity. · Maintain product attribution and category structure to support navigation, search optimization, and customer discovery. · Partner with Merchandising and Buying teams to understand assortment strategies, delivery schedules, and inventory priorities. Promotional & Content Execution · Execute promotional setup and content updates within Salesforce Commerce Cloud. · Support homepage, navigation, landing page, and campaign updates in partnership with Marketing and Creative teams. · Ensure promotional messaging and pricing are accurate and consistent across the Canadian sites. Site Operations & Quality Assurance · Perform daily QA across desktop and mobile experiences to ensure site accuracy, functionality, and a premium customer experience. · Identify and troubleshoot site issues related to products, promotions, pricing, content, navigation, and checkout. · Partner with Technology and Operations teams to resolve issues quickly and effectively. Analytics & Reporting · Prepare weekly and monthly reporting on key business metrics including traffic, conversion, sales, top sellers, and promotional performance. · Monitor site performance and customer behavior to identify opportunities for optimization. · Conduct competitive benchmarking and share recommendations that improve the Canadian customer experience. Cross-Functional Partnership · Collaborate with CRM, Marketing, Buying/Planning, and US Ecom teams to ensure successful execution of business initiatives. · Support SEO and onsite search optimization efforts. · Assist with testing initiatives and validate