Operations and Performance Analyst

Seattle Parks and Recreation (SPR) is a national leader and innovator in the services and programs we provide to our residents who enjoy our public spaces such as parks, community centers, specialty gardens and swimming pools. Our mission is to equip employees and the public for well-being as we support healthy people, a thriving environment and vibrant community. We provide safe and accessible spaces for residents and visitors to work, recreate, rejuvenate and enhance quality of life and wellness for children, teenagers, adults and seniors. Delivering excellent customer service to all is a core value.

Equity & Inclusion: Seattle Parks and Recreation commits to advancing equity and social justice in our department and in every neighborhood by growing a dynamic and diverse workforce, developing strong investments, growth opportunities and beneficial partner strategies as we acknowledge and pledge to close disparities created by historical practices which often hindered workforce development, environmental justice, access to quality open spaces, programs and facilities.

The Recreation Division operates over 50 recreation facilities including community centers, teen centers, pools, school-based learning centers, environmental learning centers, and boating and sailing centers. Programs include fitness and athletics, licensed childcare and preschool, swimming and boating, youth development and job preparation, academic enrichment, and more. Programs also serve older adults, people with disabilities, and immigrant and refugee communities. Current division priorities include workplace culture, racial equity and social justice, customer service excellence, safety, and performance management.

The Management Systems Analyst, Operations & Performance, supports the Recreation Division operations through workflow evaluation, systems analysis, data reporting, and organizational effectiveness strategies. This role collaborates with staff across community centers, aquatics, youth programs, partnerships, and administrative teams.

• Conducts detailed studies of informational, operational, and management challenges to identify program, workflow, and system needs.

• Performs data collection, data entry, and data verification to ensure accuracy, consistency, and reliability across multiple systems and/or organizational units.

• Designs, builds, and maintains databases to support efficient data storage, retrieval, and reporting functions.

• Develop dashboards and data visualization tools to track key performance indicators, highlight trends, and support data driven decision making.

• Review and confirm key performance indicators to ensure data integrity, reliability, and consistency across reporting systems.

• Analyze operational data and management information to identify inefficiencies, gaps, risks, and improvement opportunities.

• Evaluate current processes, procedures, and systems and prepare recommendations to enhance performance, productivity, and service delivery.

• Prepare comprehensive written reports, summaries, and memorandums detailing analytical findings, insights, and proposed solutions.

• Track and monitor program metrics and workflow data to assess progress, identify deviations, and provide timely updates to leadership.

• Develop and maintain data tracking tools, logs, spreadsheets, and reporting systems to support ongoing monitoring and evaluation.

• Assist in the design, implementation, and testing of automated and manual management information systems.

• Apply management and systems analysis techniques to support budgeting, forecasting, workload scheduling, staffing analysis, and resource optimization.

• Create flow charts, block diagrams,