Associate, Visible Alpha Client Support

Grade Level (for internal use): 07 The Team: The Visible Alpha Client Support team is a rapidly growing global team that provides support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms. Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Revenue, Product Management, Technology, and Content. We are looking for high achievers that are passionate about client services and want to develop their career in a dynamic, high performing, and multicultural team, and demonstrate exceptional learning agility, creativity, and problem-solving skills.   What’s in it for you You will be offered the opportunity to assist S&P Global in achieving its mission of being one of the leading providers of analytical information to the world’s financial markets. You will work with a broad range of clients including investment banks, hedge funds, private equity firms, insurance companies, corporates and investment managers. You will get challenged on a daily basis with a steep learning curve. You will be part of a large fun and international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office.   Responsibilities and Impact: Become a domain, product, and workflow expert – allowing you to manage issues around data and application logic that require deep investigation. Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products. Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner. Create and maintain articles for our internal knowledge base. Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.   Basic Required Qualifications: Understanding of Global Financial Markets and company’s financial statements Bachelor’s degree in Business, Finance, Economics, or Accounting is beneficial. Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences. Strong analytical and troubleshooting skills – you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments   Additional Preferred Qualifications: A good team player with the ability to work on their initiative About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You?

Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence