Patient Service Associate, Weekend Float - EmUrgent Care Wolf Road

Department/Unit: EmUrgent Care - Wolf Rd Work Shift: Weekend_Day (United States of America) Salary Range: $46,215.00 - $60,080.00 An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time track position (24 hours/week) structured as two 12-hour shifts weekend shifts. This is an onsite position that travels between EmUrgentCare sites, with some, reimbursable, travel required. • Assist all patients that report to the front check in desk. • Greet patients in a prompt, courteous and professional manner. • Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. • Interact with a diverse patient population. • Utilize the electronic medical record to maintain patient records via registration process and scan functionality. • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. • Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. • Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. • Answer incoming phone calls and direct appropriately to team members. • Conveys professional image by adhering to the established dress code. Essential Duties and Responsibilities Responsible for registration and scheduling process for complex patients. Responsible for updating the system with registration, scheduling and insurance information. Prepares patient disability and out of work / school paperwork. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Understands the practice and hospital strategic plan. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Exemplifies Albany Med CARES guiding principles. Is a champion to ensure an optimal patient experience. Understands and promotes patient and employee safety as our top priority. Promotes a safe environment and promptly reports issues. Understands patient safety goals.

High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escalate issues as needed. Strong teamwork skills and work ethic.

Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical