ServiceNow Platform Administrator

Job Title: ServiceNow Platform Administrator Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

ServiceNow Platform Administrator Location: Omaha, NE (Onsite – 5 Days a week) Job Description The ServiceNow Platform Administrator will support the administration, configuration, integrations, and ongoing optimization of the ServiceNow platform within a Government Cloud environment. This role is ideal for a detail-oriented platform professional with experience in ServiceNow change management, CI/CD practices, and enterprise integrations. The successful candidate must be a U.S. Citizen or U.S. Permanent Resident, due to Government Cloud requirements.

Administer, maintain, and enhance the ServiceNow platform to support business, technology, and operational needs. Configure and support ServiceNow workflows, forms, fields, business rules, UI policies, notifications, and related platform components. Support platform integrations with internal and external systems, ensuring reliable data exchange, performance, and security alignment. Partner with technical teams, stakeholders, and business users to gather requirements and translate them into scalable ServiceNow solutions. Manage and support ServiceNow change management processes, including development, testing, approval, and release activities. Apply CI/CD practices to support controlled, repeatable, and efficient ServiceNow deployments. Monitor platform health, troubleshoot issues, resolve defects, and support ongoing improvements to platform stability and usability. Maintain documentation for configurations, integrations, processes, releases, and administrative procedures. Collaborate with cross-functional teams to support ServiceNow modules and capabilities across the organization. Ensure platform activities align with Government Cloud environment requirements, security expectations, and applicable operational standards.

Experience administering the ServiceNow platform in an enterprise environment. Hands-on experience with ServiceNow integrations. Experience with ServiceNow Change Management processes. Familiarity with CI/CD practices and release management within a ServiceNow environment. Strong