Senior Software Engineer - Devops

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Are you passionate about automation and building robust backend solutions that drive success? Do you want to work on microservices that empower CI/CD processes and support the scalability of cutting-edge cloud infrastructure? At Genesys, we’re looking for a Senior Software Engineer to join our dynamic team, pushing the boundaries of automation, scalability, and innovation. Why Join Us? At Genesys, we’re more than just a team—we’re a collaborative group of problem solvers and technical enthusiasts. Our engineers thrive on overcoming complex design challenges, ensuring reliability, and building high-performance backend systems that support development and deployment for global services. You’ll work alongside people who share your passion for automation, microservices architecture, and backend excellence. What You’ll Do: Develop Microservices for CI/CD : Design and implement backend microservices in Python / TypeScript that support and streamline CI/CD pipelines, enabling seamless, scalable deployment processes. Optimize and Enhance CI/CD Infrastructure : Build systems and APIs that automate deployment and testing environments, enhancing speed and reliability across the development lifecycle. Ensure High-Availability and Reliability : Monitor, maintain, and optimize backend services for high performance, contributing to the reliability and uptime of distributed systems. Collaborate and Mentor : Work closely with cross-functional teams to support CI/CD initiatives and share your expertise, fostering growth within the team.

You have 5+ years of experience in software engineering , ideally with expertise in developing microservices and distributed systems. Proficient in Python , with a focus on building scalable backend applications and automation tools. You have experience working with cloud-based technologies (AWS preferred; Azure experience a bonus) and a passion for supporting development teams with robust backend solutions. Familiar with CI/CD processes and automation , and comfortable with tools that support continuous integration and deployment pipelines. You’re skilled at diagnosing and resolving complex issues , with a mindset toward continuous improvement in both processes and technical solutions. You communicate technical concepts effectively to both technical and non-technical stakeholders and believe in a collaborative, team-oriented approach to problem-solving. What We’re Looking For: Proven experience in designing and implementing microservices architectures in a CI/CD environment. Solid background in cloud infrastructure and high-performance backend systems . Familiarity with distributed systems and the challenges of scaling complex backend applications. Knowledge of Agile methodologies and a drive to apply best practices for automation, CI/CD, and backend development in day-to-day work. #LI-MC1 Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include