Senior Analyst, People Operations, Greater China

Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Deliver accurate and consistent HR operations support across Greater China, covering key employee lifecycle processes such as onboarding, employee data changes, mobility, contract administration, and separations. Serve as an escalation point for complex operational issues and partner with HRBPs, payroll, Talent Acquisition, Total Rewards, IT, service providers, and regional/global teams to drive timely resolution. Maintain strong HR data quality through regular reviews, reconciliations, and follow-ups across HR systems and related processes. Support Workday, ServiceNow, and other HR platforms by ensuring accurate transactions, effective case handling, and smooth adoption of process or system changes. Monitor operational trends and service quality to identify root causes, improve efficiency, and enhance the employee and stakeholder experience. Contribute to regional or global HR operations projects, process improvements, SOP updates, testing, and change management activities. Compliance and Governance Partner with the payroll team to ensure HR compliance requirements are properly reflected in payroll-related processes, including social insurance and housing fund practices such as the “Social Insurance Unified” requirement. Support compliance with employment regulations, company policies, data privacy requirements, and internal controls across Greater China. Partner with HR, legal/compliance, and functional teams to translate policy or regulatory changes into practical operational actions. Support HR audits, statutory or employment documentation requirements, and remediation follow-ups as needed.

Bachelor’s degree or above in Human Resources, Business Administration, or a related field. 5–7 years of experience in HR operations, HR shared services, or HR generalist operations, preferably in a multinational or multi-market environment. Good understanding of employment regulations and HR compliance practices in Mainland China; exposure to Hong Kong, Macau, and/or Taiwan is a plus. Hands-on experience with Workday is required; experience with ServiceNow or other HR case management tools is preferred. Strong analytical, problem-solving, and stakeholder management skills, with the ability to manage multiple priorities independently. High attention to detail, strong ownership, sound judgment, and the ability to handle confidential information appropriately. Excellent communication skills in English and Mandarin Chinese. Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers